Shipping Policy

We currently ship across India.

Orders are typically processed within 1–3 business days after confirmation. During product launches, promotions, or high-demand periods, processing times may be extended.

Estimated delivery timelines:

• Metro Cities: 3-5 business days
• Non-Metro Cities: 5–10 business days
• Remote Locations: 7–12 business days

Once your order is dispatched, tracking details will be shared via email, SMS, or WhatsApp where applicable.

While we work with trusted shipping partners, delivery timelines may occasionally be affected by weather conditions, public holidays, operational delays, or circumstances beyond our control.

Moon Cycle is not responsible for delays caused by courier partners after dispatch.

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Return & Refund Policy

Due to the nature of wellness and consumable products, we do not accept returns of opened, used, or partially consumed products.

Returns may be considered only in the following situations:

• Product received is damaged during transit
• Incorrect product received
• Manufacturing defect identified upon delivery

To request a return or replacement, please contact us within 48 hours of delivery with:

• Order number
• Clear photographs of the product
• Photographs of the packaging
• Unboxing video (if available)

Approved refund or replacement requests will be processed within 7–10 business days.

Moon Cycle reserves the right to reject claims that do not meet the above requirements.

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